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Assignment administrator

Administrative & Clerical Support
014352 Requisition #

Colleagues you’ll love.
A dynamic and collaborative workplace where you can contribute to our story.
An access to over 6,000 free courses for your continuous development and career growth.
Comprehensive benefits from day one. 

This is the #YPLife and what working at YP is all about.


What is an assignment administrator at Yellow Pages?

Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.


As an assignment administartor, you are responsible for performing various critical Assignment functions.  This position will work closely with Sales, Marketing, Customer Service, Operations and IT to perform moderately complex Assignment duties, adhere to Corporate procedures and meet strict deadlines with a very high degree of accuracy.

Main responsabilities:
A. New In Assignment 
• Ensures accounts are assigned to the appropriate sales channel in a timely manner.

B. Control/Decontrol & Reassignment
• Verifies accuracy of information contained on Control/Decontrol & Reassignment requests.
• Performs daily data reviews & required data fixes accurately & efficiently.
• Processes Control/Decontrol & Reassignment requests.
• Creates, maintains & administers “next in line” lists.   
• Perform and process requests in the database with MS Access tool.
• Determines necessary action & makes appropriate request for Segmentation adjustment/rescore.

C. Support to Sales and/or Marketing Manager’s
• Provides Assignment level ad hoc reports
• Responds to queries from Sales
• Assists in ad hoc projects as required

D. Process & Investigate
• Verify all information provided is correct in the systems – query & correct/reject as required
• Verify with internal & external customers that information provided is correct, determine where the account should be serviced, then provide authorization to Assignments for processing
• Liaise, investigate & resolve problems arising from CMRs, cross-country transfers, etc.
• When challenged, mediate difficult files, re-investigate & recommend ownership

E. “Gatekeeper” of CDR Policies
• Manage, review & update the policies with the Department Manager
• Communicate policy updates to internal customers, including Senior Management
• Recognize & provide recommendations/improvements to ‘grey’ areas of the policies
• Update CDR forms & definitions as required
• Assist internal customers with policies when required

F. National Transfers
• Work in conjunction with internal and external parties to transfer accounts from Local-CMR/CMR Local
• Verify and confirm the completeness and accuracy all transfers received/sent
• Process control/decontrols within Salesforce
• Communicate with customers to determine account hierarchy

G. Projects
• Represent Assignment on, and contribute to, cross-functional projects/teams as required


Why should you apply for the assignment administrator position?
- We bet on everyone potential rather than pressure management
- We offer flexible benefits package on your first day, a casual environment where you can wear jeans
- We distinguish the most beautiful achievements by awarding prizes or recognition programs
- We propose to our employees to advance in their career according to their expectations
- We work in the amazing Nordelec building which includes a gym with an employee rate
- Work schedule from Monday to Friday daytime


What do you need to be an assignment administrator at Yellow Pages?

-  High school diploma
-  Bilingual, written and oral
-  2 to 3 years of experiences in directory advertising, administration, clerical work involving heavy use of computers
- Knowledge on Excel, PowerPoint, Word, Access and Windows

Nice to have:
- Technical aptitude and problem solving skills.
- Strong verbal and written communication skills.
- Attention to detail.Teamwork skills.Strong interpersonal skills – internal & external
- Professional & pleasant communication skills (eg. Clear & concise telephone manner)
- Ability to work & deal with difficult people

You are ready to join the Yellow Pages adventure as an assignment administrator? Send us your resume right now!

About Yellow Pages
We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions

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