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Bilingual Client Success Manager

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Customer Service & Sales Support
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013956 Requisition #
Thanks for your interest in the Bilingual Client Success Manager position. Unfortunately this position has been closed but you can search our 29 open jobs by clicking here.
Qualifications
2+ years Customer Service experience in a call centre environment.
1 + years sales experience in a telemarketing environment. 
Experience with retention of customers/accounts
Online account management experience is an asset.
Experience in a collection environment is an asset  
Application of upselling/cross-selling techniques 
Strong active listening, negotiation and presentation skills.
Excellent verbal and written communication skills.
Must be able to work independently or as a part of a team in a fast-paced/multi-tasked environment.
Critical analytical thinking and problem solving skills.
Strong attention to detail.
Comfortable with working under pressure.
Excellent time management, organizational and problem solving skills.
Engage in continual learning in regards to new products, tools and resources. 
Post-Secondary education degree/certificate
Bilingual: Verbal and written French required 
Google certification – if you don’t already have it, you need to do so within 60 days of your start date. 

Disclaimer 
This description has been designed to indicate the general nature and level of work performed by employees in this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group and are subject to change at any time.
411.ca is an Equal Opportunity Employer committed to creating an inclusive and diverse work environment. We thank all applicants for their interest, however only those candidates under consideration will be contacted.  

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