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Bilingual Domain Name Specialist (temp. 8 months)

Information Technology & Digital Media
014598 Requisition #

Colleagues you’ll love.
A dynamic and collaborative workplace where you can contribute to our story.
An access to over 6,000 free courses for your continuous development and career growth.
Comprehensive benefits from day one. 


This is the #YPLife and what working at YP is all about.


What is a Domain Name Specialist at Yellow Pages?


Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.


We are currently seeking for a Domain Name Specialist, to join our team to ensure the successful publication of our customers’ YP websites by handling domain name related tasks. You will also be responsible for transferring existing email or setting up new email accounts to our platform, investigating domain name related issues, releasing domain names to customers, and troubleshooting email issues.


Why do we need you?:

• Processing domain name transfer requests.
• Assisting customers with the publication of their website if they choose not to transfer their domain to YP (DIY).
• Updating various systems using the information provided in the request.
• Conducting a thorough analysis of the client’s current domain name and email settings, determining any of the risks associated with transferring the domain and/or email and conveying this to the client to help them make the best decision on how to proceed.
• Deciding whether a domain name transfer can be initiated or not and providing appropriate alternatives when necessary.
• Checking the production status of the website in an effort to gauge priorities.
• Initiating domain name transfers, documenting various applications and disseminating pertinent information to the parties concerned.
• Forwarding requests to other internal departments as needed.
• Point of contact within YP for all questions or issues relating to domain names.
• Tracking transfers from their initiation until the website publication.
• Ensuring transparency of the process so as to promote a positive customer experience.
• Answering various process questions from Directors and other stakeholders, in a clear and concise manner.
• Dealing with complex cases and escalations; determining which actions must be taken in order to correct the situation and following up until resolution is achieved.
• Establishing and maintaining contacts with various YP departments, offices and suppliers in order to resolve domain name related issues.
• Communicating directly with clients or technical representatives to ensure the successful completion of domain name and email related tasks.
• Releasing domain names to customers while adhering to established policies and procedures.
• Troubleshooting email issues with client on webmail and sometimes on their 3rd party devices (limited support).
• Assisting the inbound call team with support on domain and email related issues when needed.
• Conducting an in-depth analysis of current settings for client domain names and email, determining the risks associated with transferring the domain and/or email and the potential impact for the client.  Deciding whether the domain name transfer can be initiated or not and providing appropriate alternatives.


Why will you want to work with us?
• Be part of a winning team who are passionate and happy to be at work
• Have the opportunity to help support small and medium sized business across Canada achieve their goals
• Employee Satisfaction is a HUGE objective of ours
• Free Online Linkedin Learning to help support  your personal development


What do you need to be a Domain Name Specialist at Yellow Pages?


Education, Experience and Technical skills:

• College or CEGEP diploma
• 2-3 years of experience in an environment that focuses on technology, online products or customer service.
• Computer skills: Word, Excel, Windows, Internet
• The use of multiple applications : ability to simultaneously navigate between programs
• Creating, editing and moving files
• Cut/Copy/Paste information from one program to another
• E-mail: Ability to draft and send e-mails to ensure that they are organized and that technical information is easy to understand
• Bilingual


Soft Skills:

• Attention to detail
• Teamwork
• Customer service skills
• Good Problem solving skills
• Good communication skills
• Analysis skills
• Planning skills
• Proactive
• Timeliness and accuracy
• Self-taught
• Other considerations: Overtime may be required



How are we committed to keeping our employees Safe during Covid-19?
Safety is our priority, and all of our staff including the successful hire of this position, will be working remotely from home, including during training with a provided laptop until further notice as we monitor and take guidance from the Provincial Health Authority. This position may transition to back in office in the fall, only if and when safe to do so, along- side implementation of any necessary distancing guidelines.



You are ready to join the Yellow Pages adventure as a Domain Name Specialist ? Send us your resume right now!

About Yellow Pages

 We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

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