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National Director – Training & Development

Human Resources
014419 Requisition #
  • Colleagues you’ll love.
  • A dynamic and collaborative workplace where you can contribute to our story.
  • An access to over 6,000 free courses for your continuous development and career growth.
  • Comprehensive benefits from day one. 

This is the #YPLife and what working at YP is all about.


What is a National Director - Training and Development at Yellow Pages?


Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.


As a Director - Training and Development, you are responsible for working in collaboration with the various departments to identify the different training needs and develop strategy and content on both skills and behaviours according to best market practices. You will manage a team of trainers



You will develop training tools and recommend training strategies, and draw up action plans based on them.


With the help of your team, you will lead and design the various training and development activities and will be responsible for the quality, monitoring and measurement of their impact.


You will have to support, coordinate and develop the trainers and coaches in Sales, Customer Service and Operations.


You will ensure that training content and practices are updated while keeping abreast of market trends in order to offer 5 stars customer service.



  • Develop strategies and implement an action plan to improve the overall skills and performance of employees through creative training activities.
  • Develop and optimize team skills to achieve business objectives, by identifying new skills and behaviors required, as well as development gaps, creating innovative business training and promoting a culture of learning and continuous improvement.
  • Act as a catalyst in all aspects of change management
  • Lead and inspire your team, ensuring that all members are aware of their priorities, developing their skills and ensuring that they are excellent ambassadors throughout the company.
  • Develop and maintain the various subsidy programs


Why should you apply for this National Director - Training and Development position?

  • We bet on everyone potential rather than pressure management
  • We offer a flexible benefits package on your first day, a casual environment where you can wear jeans
  • We distinguish the most beautiful achievements by awarding prizes or recognition programs
  • We propose to our employees to advance in their career according to their expectations
  • We work in the amazing Nordelec building which include a gym
  • Work day time schedule from Monday to Friday



What do you need to be a Director - Training and Development at Yellow Pages?



  • Minimum of 10 years of experience in training management positions requiring experience in pedagogical development and team management
  • Expertise in the theory and practice of change management and corporate communications is required.
  • Undergraduate university degree (graduate degree an asset) in humanities and social sciences, organizational development, training management or other relevant field

Soft Skills:

  • Strong interpersonal skills and strong team spirit to work closely with colleagues and various stakeholder groups.
  • Proactivity and ability to implement change to achieve desired project objectives.
  • High capacity for influence and strong communication skills.
  • Ability to work in an agile and fast-paced environment.
  • Creativity and questioning the status quo.
  • Proven experience in project management or ability to deliver high quality initiatives.
  • Bilingualism required.

You are ready to join the Yellow Pages adventure as a National Director - Training and Development ? Send us your resume right now.


About Yellow Pages

We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

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