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Manager - Customer care practices (call center)

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Customer Service & Sales Support
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014231 Requisition #
Thanks for your interest in the Manager - Customer care practices (call center) position. Unfortunately this position has been closed but you can search our 32 open jobs by clicking here.

What do you need to be a Sales and Customer Service practices Manager at Yellow Pages?

Qualifications:
- Bachelor’s degree in business administration, commerce, or equivalent.
- 3-5 years management experience, preferably in a customer service/ contact centre environment.
- Strong execution and decision making skills.
- Good knowledge of Office Suite programs (Word, Excel, PowerPoint, Outlook, Notes).
- Strong mentoring and staff development skills.

- Bilingual

 

Soft skills:
- Strong leadership, coaching and motivational skills.
- Strong planning, organization, time-management skills.
- Strong oral and written communication, listening and problem-solving skills.

 

You are ready to join the Yellow Pages adventure as a Sales and Customer Service practices Manager?

Send us your resume right now!

 

About Yellow Pages
We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

 

 

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