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Specialized Clerk - Digital & technical support

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Customer Service & Sales Support
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Yellow Pages
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014179 Requisition #

 

Colleagues you’ll love.
A dynamic and collaborative workplace where you can contribute to our story.
An access to over 6,000 free courses for your continuous development and career growth.
Comprehensive benefits from day one. 

 

 

This is the #YPLife and what working at YP is all about.

 

What is a Specialized Clerk – Digital and technical support at Yellow Pages?

Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.

 

As a specialized clerk – digital and technical support, you will provide and ensure technical support to internal/external Sales Tools’ users based on their calls and via SalesForce Case Management to the Sales Tools, in order to minimize the impact of technical issues on business activities and to educate users on their usage and understanding of these pillars of our 360 Solution and transformation. Expertise in problem solving is a must. You must also act as a liaison agent between internal clients (Operations, Sales, Training, IT Specialists, etc.) and external clients (customers). Additionally, you will need to document incidents in order to help resolve technical problems and to communicate their solutions internally.

Working within the Online Digital Support group, the Online Specialist acts as an expert in the field’s following areas:
• Techniques and best practice in Sales tools: How To? (STS)
• Social media and Online knowledge of various YP platforms (DSG)
• Online product support and application assistance (DSG, CTT, DNT)

 

He or she also actively participates in the launch of new products by identifying operational impacts, developing processes, documenting operations, training the team and root cause analysis.
Basic Knowledge of SEO/SEM techniques
Anatomy of search engines, ranking and relevance.


Why should you apply for the specialized clerk – digital and technical support position?
- We bet on everyone potential rather than pressure management
- We offer paid training, flexible benefits package on your first day, a casual environment where you can wear jeans
- We offer a minimum salary starting at 19,73$ an hour and a very competitive salary growth.
- We continually develop skills and team cohesion through the organization of role plays
- We distinguish the most beautiful achievements by awarding prizes or recognition programs
- We propose to our employees to advance in their career according to their expectations
- We work in the amazing Nordelec building which includes a gym
- Work schedule from Monday to Friday: 8am to 4.30pm

 


 

 

What do you need to be a specialized clerk – digital & technical support at Yellow Pages?

Qualifications:
- College diploma
-  3 to 4 years experiences with customer service and information technology
-  bilingual

 

Skills:
-  Analysis and problem solving, client orientation, passion for new technologies and mentoring.
- Experience using blog platforms: Wordpress, blogger.com, etc.
- Comfortable making written and oral presentations to management.

You are ready to join the Yellow Pages adventure as a specialized clerk  - digital and technical support? Send us your resume right now!

About Yellow Pages

We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.


 

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