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Senior Manager – Operational Planning and Performance

Publishing & Operations
014360 Requisition #

Colleagues you’ll love.


A dynamic and collaborative workplace where you can contribute to our story.

An access to over 6,000 free courses for your continuous development and career growth.Comprehensive benefits from day one. 

This is the #YPLife and what working at YP is all about.


What is a Senior Manager – Operational planning & performance at Yellow Pages?


Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.


As a Senior Manager – Operational planning & performance, you will be responsible for medium and short-term Digital Product fulfillment capacity planning as well as implementing the long term fulfillment sourcing strategy. Working as a key collaborator with Digital Marketing product fulfillment SMEs, you will be providing visibility, direction and performance planning, effectively supporting critical business decisions. 


Furthermore, your responsibilities will include controlling fulfillment costs, managing and controlling product inventory, contributing to reducing order to delivery production cycle times and contributing to continuous improvement initiatives.
You will work closely with our third party vendors to ensure adequate sourcing based on forecasts that you will model in collaboration with the Sales Operations, Marketing and Finance teams. 


If you are known for your passion for numbers, your analytical skills and your remarkable collaboration skills, let’s connect!


Main Responsibilities:


Operational Planning & Forecasting

  • Perform capacity analysis and planning, production scheduling and follow-up
  • Liaise with Operations process owners,  sales, marketing and finance to understand demand forecast components
  • Volume projection for planning of operations
  • Represent Operations in Sales & Operations process


Performance Measurement

  • Review current KPIs and implement new KPIs as needed in order to monitor performance process and ensure targets are met
  • Monitor performance and if off target, develop contingency plans.


Continuous Improvement

  • Develop a culture of continuous improvement, driving initiatives and developing process
  • Analyze sales, inventory and operations data to identify problematic areas and provide improvement plans
  • Contribute to capacity strategies on existing items, new products, and product phase-outs
  • Ensures optimal and continuous improvement to cost to serve
  • Ensure continuous optimization of processes and resources in order to ensure quality deliverables and operational efficiency.


External Vendor Management

  • Outsourced production contract management / forecast planning / capacity evaluation
  • Balance Internal & external sourcing based on business needs
  • Monitor performance and validate production results
  • Reconcile billing


Project Management

  • Participate in corporate projects to support Operations requirements and ensure product teams meet project timelines and budgets.


Why should you apply for this Senior Manager – Operational planning & performance position?

  • We bet on everyone potential rather than pressure management
  • We offer a flexible benefits package on your first day, a casual environment where you can wear jeans
  • We distinguish the most beautiful achievements by awarding prizes or recognition programs
  • We propose to our employees to advance in their career according to their expectations
  • We work in the amazing Nordelec building which includes a gym with our employee rate
  • Work schedule from Monday to Friday daytime

What do you need to be a Senior Manager – Operational planning & performance  at Yellow Pages?



  • BA Degree or equivalent business experience.
  • 5-7 years of management experience in a production and team environment.
  • Strong execution and decision making skills.
  • Experience in Project Management would be an advantage.
  • Good knowledge of MS Office software (Word, Excel, PowerPoint, Outlook, Notes).
  • Strong mentoring and staff development skills.


Soft Skills:


  • Strong leadership, coaching and motivational skills.
  • Strong planning, organization, time-management skills.
  • Strong communication and problem-solving skills.
  • Strong change management skills.


You are ready to join the Yellow Pages adventure as a Senior Manager – Operational planning & performance? Send us your resume right now.


About Yellow Pages


We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

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