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Senior sales manager - Call Center BtoB

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Sales & Business Development
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014543 Requisition #
  • Colleagues you’ll love
  • A dynamic and collaborative workplace where you can contribute to our story
  • An access to over 6,000 free courses for your continuous development and career growth
  • Comprehensive benefits from day one  

This is the #YPLife and what working at YP is all about! 

 

What is a Sales Team Manager - Call Center at Yellow Pages?
 
Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.

 

The Senior Manager - Sales is responsible for leading a team to meet and exceed all assigned targets.
Focus must be placed on high levels of customer service, the protection of existing revenue, customer acquisition, and proactively anticipating market trends and impacts.
This is achieved through ongoing and frequent coaching and development of all team members. 

  • Revenue Growth
    Execute Channel vision, strategies and initiatives to support the achievement of all assigned team targets through profitable and sustainable revenue growth.
  • Workflow
    Clearly communicate and monitor workflow expectations to team members to facilitate the timely and accurate reporting of all assigned revenues.
    This is accomplished through the optimization of all resources.
  • Coaching & Development
    Conduct regular coaching of team members to support achievement of all revenue targets and ensure YP Way of Selling and Value Equation are effectively communicated to customers.
    Through these sessions opportunities for improvement will be identified and actioned through individualized development plans.
  • Customer Focus
    Continuously work to enhance the customer experience by identifying opportunities for improvements in service and satisfaction levels and dealing with customer escalations in a timely and professional manner.
  • Demonstration of Yellow Pages Values
    Lead by example and create an environment within the team that rewards and recognizes the demonstration of core YP values in day-to-day operation of the business. 


Why should you apply for this Sales Team Manager - Call Center position?

  • We bet on everyone potential rather than pressure management
  • We offer a paid training, flexible benefits package on your first day, a casual environment where you can wear jeans
  • We continually develop skills and team cohesion through the organization of role plays
  • We reward the most beautiful achievements by awarding prizes or recognition programs
  • We propose to our employees to move on to new challenges according to their expectations, whether in sales or in another department of our company!
  • Work schedule from Monday to Friday on a day shift


What do you need to be Sales Team Manager - Call Center at Yellow Pages? 

 

  • Education, experience and technical skills
    • Degree in Marketing, Commerce or Business Administration or equivalent
    • 3-5 years of experience in a Senior Sales Management position with a history of high performing Sales Team is required.
    • A background in advertising and media is preferred.
  • Soft Skills and Competencies
    • Ability to lead, coach and motivate a highly performing sales team.
    • Build productive business relationships across departments and leadership levels.
    • Ability to support the strategic direction and execute the supporting plan.
    • Demonstrate solid judgment and decision-making skills.
    • Ability to influence others to ensure support for revenue and customer initiatives.
    • Strong organizational and priority management skills.
    • Possess excellent presentation and communication skills.

 

You are ready to join the Yellow Pages adventure as a Sales Team Manager - Call Center? Send us your resume right now and join the next training group.

 


About Yellow Pages
We’ve been in the game since 1908 and we continue to transform to offer our 220 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

 

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