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Retention Specialist - Customer service

Sales & Business Development
014112 Requisition #
Thanks for your interest in the Retention Specialist - Customer service position. Unfortunately this position has been closed but you can search our 25 open jobs by clicking here.

What do you need to be retention specialist - Customer service at Yellow Pages?


  • Education: DCS or equivalent
  • Perfectly bilingual (English and French)
  • Experience: three years' experience in customer service, loyalty, retention (or related fields)
  • Computer skills: MS Office
  • Entrepreneurial spirit
  • Ability to overcome both internal and external objections by demonstrating strong negotiations skills, perseverance and tact
  • Excellent abilities in listening, communication, retroaction and synthetizing information
  • Excellent abilities in client services expressed by
    • Ability to build productive business relationships across departments and leadership levels.
    • Demonstrating solid judgment and decision-making skills.
    • Strong organizational and priority management skills.
    • Strong analytical skills, managerial skills and creativity


About Yellow Pages


We’ve been in the game since 1908 and we continue to transform to offer our 233,500+ clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.



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