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Publishing & Operations
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Yellow Pages
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013546 Requisition #
Thanks for your interest in the Team Leader - SDD position. Unfortunately this position has been closed but you can search our 18 open jobs by clicking here.

Why do we need you?

 

The Campaign Manager Team Lead  will join a growing team that is defining the paid search space for small and medium-sized businesses (SMB) in Canada.  The main responsibility for the role will be to serve as team advocate and support the SEM Manager. The Team Lead will be required to offer support, training, coaching and feedback to the SDD team. Other responsibilities include account allocation, issue escalation, sales force communication, market research and KPI performance tracking. 

 

This is a temporary full-time opportunity, located in Toronto, ON.

 

What will you do?

  • Monitor and report on product integrity, operational bandwidth, advertiser experience, campaign quality, and campaign manager satisfaction.
  • Work to strengthen and align the content and advertising side of the product
  • Identify opportunities to improve training procedures. Develop ongoing training sessions. Regularly provide feedback to improve the customer experience.
  • Respond to escalations, establishing the actions needed to correct the situation, providing technical solutions and following up on them until full resolution, or persuading the requester that the recommended solution is the best.
  • Facilitating product/industry related research and best practices evolution.

What we're looking for?

  • Critical Qualifications/Competencies:
  • University degree or college diploma, preferably in communications, marketing or business 
  • Two to three years of experience in SDD
  • Experience managing paid advertising campaigns
  • Proven track record of results in terms of SDD
  • Ability to quickly gather information and create concise, effective copy
  • Ability to multitask in a fast-paced team environment
  • Understanding of small business marketing needs
  • Ability to explain technical concepts to sales teams and advertisers
  • Excellent interpersonal skills and team management experience

Why will you want to work with us?

  • 3 weeks of pro-rated paid vacation starting the first year
  • Flexible medical and dental benefits program starting on the first day
  • Pension plan and group RRSP
  • An environment that encourages open communication
  • Casual environment where you can wear jeans!
  • Opportunity to develop, to learn and grow in the organization

 

Thank you for your interest in Yellow Pages. Please note that only qualified candidates will be contacted.

 

 

 

SEARCH FIRMS REPRESENTATIVES PLEASE READ CAREFULLY:

 

Yellow Pages is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Yellow Pages via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Yellow Pages. No fee will be paid in the event the candidate is hired by Yellow Pages as a result of the referral or through other means.

 

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